This is an update to my Cherry Mobile (Orbit phone) complaint:
1) I emailed DTI NCR on May 9, 2012 about my complaint against CM.
2) DTI NCR on May 10 acknowledged receipt of my email complaint.
3) DTI NCR emailed me on May 14 and asked for more details of my complaint. I responded right away.
4) On May 17, DTI sent me (and to Cherry Mobile) a notice for mediation which was scheduled at 3 pm the ...next day. (Fortunately, it was DTI's mediation week that week and May 18th was the last day!)
5) On May 18, I went to PTTC, Pasay City, the venue of the mediation. To cut the story short, the CM rep agreed to replace my unit at no cost. I got it last Saturday, May 26th.
Short history of my complaint:
1) Bought CM Orbit on May 19, 2011.
2) Returned the unit for repair twice (forgot the dates already), the first was a depressed power button (repaired) and the second was for a non-responsive screen (repaired).
3) Third complaint (still within the one-year warranty period) is again about the power button (lumubog ulit) but it was diagnosed as "Beyond Economic Repair - Unit Wet" by their technician. I found this unfair and totally false. I was told that they will only repair it if I pay 80% of the cost.
My sincerest thanks to DTI NCR esp the Mediation Officer from Region 2 (Ma'am Susan). Maraming salamat din kay Mr. Allan Paguio ng CM.
1) I emailed DTI NCR on May 9, 2012 about my complaint against CM.
2) DTI NCR on May 10 acknowledged receipt of my email complaint.
3) DTI NCR emailed me on May 14 and asked for more details of my complaint. I responded right away.
4) On May 17, DTI sent me (and to Cherry Mobile) a notice for mediation which was scheduled at 3 pm the ...next day. (Fortunately, it was DTI's mediation week that week and May 18th was the last day!)
5) On May 18, I went to PTTC, Pasay City, the venue of the mediation. To cut the story short, the CM rep agreed to replace my unit at no cost. I got it last Saturday, May 26th.
Short history of my complaint:
1) Bought CM Orbit on May 19, 2011.
2) Returned the unit for repair twice (forgot the dates already), the first was a depressed power button (repaired) and the second was for a non-responsive screen (repaired).
3) Third complaint (still within the one-year warranty period) is again about the power button (lumubog ulit) but it was diagnosed as "Beyond Economic Repair - Unit Wet" by their technician. I found this unfair and totally false. I was told that they will only repair it if I pay 80% of the cost.
My sincerest thanks to DTI NCR esp the Mediation Officer from Region 2 (Ma'am Susan). Maraming salamat din kay Mr. Allan Paguio ng CM.
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